Customer complaints are a part of the every day in our business. It’s how you deal with them that makes all the difference. Take a look at some statistics: It takes 12 positive service incidences to make up for one negative one; The average wronged customer will tell 8–16 people about his or her experience; 91% of unhappy customers will not willingly do business with you again; however 70% of complaining customers will do business with you again if you resolve the complaint in their favor; 95% of complaining customers will do business with you again if you resolve the complaint instantly. The statistics speak for themselves. A fast and proactive resolution in the customer’s favor is always the way to go…Kevin Ruddy
Customers Return Where They Feel Connected.
Customers’ willingness to return to your store depends only partly on their need for your products and services. If your customers are not pleased with the services you offer, they could easily choose another competitor. Never take your customers for granted. They shop where they feel connected, where they feel a sense of belonging, and where they are treated with respect.
DID YOU KNOW
America’s first Supermarket
The Smithsonian Institution recognizes King Kullen as America’s first supermarket. Their research concludes that King Kullen’s first store in Jamaica, Queens in New York City opening in 1930 fulfilled the supermarket criteria of “self-service, separate product departments, discount pricing, marketing and volume selling.” >Read More
(Historical information submitted by Lloyd Singer)